Shipping policy

Do you ship worldwide and is it free?

Yes, we ship worldwide and it’s 100% free!

How long will delivery take?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! All of our products are processed within 1-3 business days. However, during peak times, such as holiday seasons, processing might take longer.  During these difficult times with the Covid-19 situation, Please know that after the item has been processed, please allow an estimated (minimum) 12 days and a (maximum) 30-45 days for your order to arrive to the USA (varies from product to product). Other countries can take an estimated (minimum) 3 weeks up to 2 months in worst cases (varies from product to product) due to Covid-19, distance traveling and customs. Please note, that due to the extreme popularity of our products, these are only estimates.

How would I receive the tracking numbers?

You can view your tracking number in your PayPal account. Then you can track your order on https://parcelsapp.com/en

What is your refund policy?

In accordance with our buyer protection and refund policy, we will issue a refund if you don’t receive your item after 60 days from your purchase. If your item arrives damaged due to delivery handling, we will replace the damaged item with no extra costs on your part. Please read more at returns page.

Which payment methods are accepted?

We accept PayPal, Mastercard, Visa, AMEX, and Discover.

Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

Will I be charged for customs and taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Can I cancel or amend my order after payment?

Please note that we generally do not allow order cancellations after payment has been made. You may however request a change in item after placing your order (eg, If you want a different size or color of the same item). Please contact our customer service immediately using the contact us page before we ship out your items.

Does each item come with a tracking number?

Yes, you will receive a tracking number when we ship out your items for you to track your item in real time via PayPal. 

How long does it take to receive a tracking number?

It takes approximately 2-5 business days to receive a tracking number for your item.